Shipping policy

Last updated 28 October 2026

Every SKINGRAPHICA® order is made in Australia and shipped directly from Australia by FedEx. Shipping from one place lets us control storage and handling from manufacture to dispatch, so every product reaches you in the condition it left our hands.

Where we deliver

We deliver to 23 countries.

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Sweden, Switzerland, Taiwan, the United Kingdom and the United States.

We do not currently deliver to Italy or Spain. If you live in a country we do not deliver to, you can still order for delivery to an address in a country we do.

Dispatch

Orders placed on a weekday are packed and collected by express courier the same day. Orders placed on a weekend or an Australian public holiday are dispatched on the next business day.

Shipping costs

Australia. Complimentary express delivery on every order, whatever its value.

United States. Complimentary on every order, whatever its value.

Every other country we deliver to. Complimentary once your order reaches the amount below. Under that amount, the shipping charge is shown at checkout before you pay.

Austria, Belgium, Finland, France, Germany, Ireland, Luxembourg and the Netherlands. €180

United Kingdom. £150

Switzerland. CHF 155

Sweden. SEK 1,950

Denmark. DKK 1,350

Norway. NOK 1,900

Poland. PLN 800

Canada. CA$250

New Zealand. NZ$250

Singapore. S$250

Hong Kong. HK$1,500

Japan. ¥31,000

South Korea. ₩250,000

Taiwan. NT$6,000

Delivery times

These are typical delivery times from Australia. They are a guide only.

Australia. Express, next business day for orders placed on a weekday

United States. 3 to 5 business days

United Kingdom. 5 to 7 business days

Europe, excluding Italy and Spain. 5 to 7 business days

Japan. 5 to 7 business days

South Korea. 5 to 7 business days

All other destinations. 5 to 7 business days

Delivery times can vary with destination, customs processing and local carriers. The estimate for your order is shown at checkout.

Prices, taxes and duties

The total you see at checkout is the total you pay. Nothing is collected from you on delivery.

Australia. Prices include GST. Nothing is added at checkout.

European Union and United Kingdom. Prices include VAT. Nothing is added at checkout.

Other countries. Prices do not include local tax. Our partner Zonos calculates the GST or sales tax that applies in your country and shows it at checkout before you confirm your order. Where delivery is complimentary, this is the only amount added.

Customs duties and import fees. We cover them for every country we deliver to. International orders are shipped Delivery Duties Paid and Zonos clears your order through customs on your behalf.

United States tariffs. We cover them in full. No tariffs or duties are added to U.S. orders at checkout.

If a carrier or customs authority ever asks you for a further payment on your order, please contact us before you pay it and we will resolve it with them.

Gift orders

You can add a note at checkout, which we write by hand on our card and seal in an envelope inside the box. Prices never appear on the packing slip.

Tracking

Once your order has shipped you will receive an email with your FedEx tracking details, so you can follow your delivery from our door to yours.

Delayed, lost or damaged parcels

If your order has not arrived within the estimated time, or appears to be lost in transit, contact our concierge at concierge@skingraphica.com. We will work directly with FedEx to resolve it. If a parcel is lost or damaged in transit, we will send a replacement or give you a full refund. If we have not delivered within the agreed timeframe or, where none was agreed, within 30 days of your order, you may cancel and receive a full refund. These commitments are in addition to your rights under the Australian Consumer Law and the consumer laws of your country.

Changing your delivery address

Please check your address carefully before you place your order. If your order has not yet shipped, contact the concierge as soon as possible and we will do our best to update it. Once your order has shipped, changes must be arranged directly with FedEx.

If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. We may ask you to cover the reasonable cost of sending it again.

Responsibility for your order

Responsibility for your products passes to you when they are delivered to you, or to a person you nominate other than the carrier. Ownership passes to you on delivery, provided we have received payment.

Returns

Our Refund policy explains how returns, refunds and the EU and UK right of withdrawal work.

Contact

Questions about delivery go to concierge@skingraphica.com. We aim to reply within 2 business days, Sydney time.

SKINGRAPHICA PTY LTD (ACN 684 257 261, ABN 54 684 257 261), The Trust Building, Suite 703, Level 7, 155 King Street, Sydney NSW 2000, Australia.